PRICES: All prices quoted are exclusive of taxes and freight charges and include a 3% cash/check discount. Purchaser shall furnish to AGNITEK an appropriate Tax-Exemption certificate, if applicable. Prices are subject to change without notice. Cash discounts do not apply to payments by credit card. As a customer courtesy, at the sole discretion of AGNITEK, the cash discount may be applied to single credit card payments of up to $1,000 and recurring charges of up to $500.
TERMS OF PAYMENT: All goods are payable upon placement of order, unless otherwise arranged. Finance charges of 1.5% or a minimum or $1 per month shall be applied monthly to past due accounts. Handling charges will be assessed for returned checks. In the event of Purchasers default on payment for products purchased hereunder, Purchaser shall be responsible for all reasonable cost and expenses incurred by AGNITEK in collection of any sums owed by Purchaser. Such reasonable costs and expenses of AGNITEK shall include, but not be limited to, reasonable attorneys fees, plus any other costs of such action. AGNITEK shall not be obligated to make any further deliveries to Purchaser.
DELIVERY: Shipment of all products shall be FOB AGNITEK. In the event of carriers damage, loss, or mis-delivery of product, it shall be the responsibility of the Purchaser to deal with the carrier. In the absence of specific shipping instruction, AGNITEK will select the method and carrier it deems best. Delivery schedules are approximate only. AGNITEK will make every reasonable effort to deliver on time, however, AGNITEK shall not be liable for late or lost shipments.
TITLE: Title and risk of loss or damage to product shall pass to Purchaser upon delivery to carrier or Purchaser or Purchasers Agent at FOB point. The above notwithstanding, Purchaser agrees that AGNITEK shall retain a purchase money security interest in all products sold to Purchaser, and to all products sold to Purchaser, and to all products now or hereafter acquired by Purchaser (the collateral) and to any proceeds from the disposition of said products until the purchase price and other charge due AGNITEK have been paid in full. Upon any default by Purchaser hereunder, AGNITEK shall have all rights and remedies of a secured party under the Uniform Commercial Code, which rights shall be cumulative.
BILLING AND CANCELLATIONS: AGNITEK agrees to provide clients with online access to their invoice details. Clients with monthly or quarterly recurring billing agree to keep automated payment methods on file and updated through the client payment portal. https://214labs.connectboosteronline.com/Login.aspx
All client agreement invoices are due in advance before service is rendered. Your invoice will be created at least ten days before it is due.
IF BALANCE DUE IS NOT PAID BY THE DUE DATE NOTED ON DOCUMENT YOU MAY BE SUBJECT TO A LATE PENALTY CHARGE AS ALLOWED UNDER THE TERMS OF SALE. LATE PAYMENTS ARE ASSESSED AT A RATE OF 1.5%.
If there is an error processing your credit card, we will make every effort to contact you using the email address or contact phone number on file; however, it is your responsibility to pay your bill and maintain an accurate email address and phone number. Client contact information can be updated in our online Client Support Portal by going to https://clientsupportportal.com > Account > Users. Please respond promptly to our communications to avoid any service interruptions.
DELAYED, LATE, OR PROBLEM PAYMENTS: If an invoice has not been paid by its due date, your services will automatically be placed into graced status for 29 days with restricted access. On the 30th day, your service will expire, and all related services are suspended. On the 60th day, if payment in full has not been received, we shall have the right to terminate your account and delete all data from our systems.
If your service is in a graced status, you just need to process a payment for the balance due. If your service is suspended for non-payment, you will need to process a payment for the balance due and contact our billing department to re-activate your service. If your service is terminated, please contact our billing department to re-activate your service, if possible.
Hosting Return Policy: Customers will have until the renewal invoice date to cancel service without penalty. All services cancelled after the invoice date will be assessed a $50 late cancellation processing fee at time of processing. No refunds will be issued on monthly accounts if cancelled after the 1st of the month invoiced. Only quarterly or annually billed agreements can be prorated. Unused months will be credited back to the original credit card used for the payment or to the account, after the late cancellation fee has been assessed. No physical refund checks will be issued.
You may discontinue service at any time by submitting a Hosting Cancellation Form at https://www.agnitek.com/cancelhosting/
CREDIT CARDS ON FILE: If you have a credit card on file and it is enabled for “Auto Pay” your card will be automatically charged on the invoice due date indicated.
If you have a credit card on file but it is not enabled for “Auto Pay “, your card will not be automatically charged. However, once an invoice/order becomes overdue, your credit card may be manually processed for payment.
DECLINED, EXPIRED, OR CHARGEBACK CREDIT CARD POLICY: In the event that your credit card expires, or is declined, our team will attempt to contact you via email or phone letting you know of the expired, or declined credit card. It is then your responsibility to either log in to the Client Billing Portal and update your payment method or contact our billing department at 979-256-4738 for assistance.
In the event that we do not hear from you within your 29-day grace period, your account status will change to expired and your service will be suspended.
Our policy regarding chargebacks is zero tolerance. If we receive a charge back notice from you or your credit card company, your services with us will be suspended immediately. In order to reinstate your services, you will need to pay the balance due on your account, in addition to a $50 chargeback fee. Balance due includes the invoices charged back, as well as any current invoices.
Returned/Bounced Check $50 per check with loss of check privileges
Chargeback Fee $50
Reactivation of Suspended Account $50 prepaid, per reactivation
Reactivation of Terminated Account $50 if possible
Backup Recovery $100.00 minimum, if possible
Late Cancellation Processing Fee $50
LIMITATION OF LIABILITY: In no event shall AGNITEK be liable for any loss of use, revenue or anticipatory profit, or for any direct, indirect or consequential damage arising out of or connected with the sale, use or operation of goods sold.
RETURN OF ITEMS: Returns are for repair or replacement only, and entirely at the sole discretion of AGNITEK. In order to return an item, you must provide: 1) AGNITEKs invoice number and date (or AGNITEK Receipt), 2) Product model and serial number. Any product returned to AGNITEK must be complete and in original condition (including all original documentation, manuals, parts, diskettes, packaging, cables, etc.)
CREDITS/EXCHANGES: Returns on hardware are accepted within 30 days. Special order hardware returns require a restocking fee, the minimum of which is 15%. Returns of software are for replacement only, and entirely at the sole discretion of AGNITEK. No returns issued for incompatibility. Before installing product, check compatibility of product. Product guaranteed to manufacturers specifications only.
WARRANTY PERIOD: All items sold by AgniTEK are covered by manufacturers warranty. AgniTEK does not warrant items directly unless expressly noted. AgniTEK will assist the customer to the best of its ability & within reason to obtain appropriate warranty support from the manufacturer. Shipping for warranty returns or exchanges are usually covered by the manufacturer, but in the event that they do not, this cost will be past through to the customer.
SERVICE: Service for associated warranty items will be performed in our office, unless an onsite warranty is expressly noted. It is purchasers sole responsibility to return the serviceable item to this location. The limited warranty does not apply if: (a) the product is damaged by accident, improper installation, misuse, lightning, fire, water, electrical surges or other acts of nature. (b) The product is altered or repaired by anyone other than AGNITEKs authorized warranty station, or (c) the serial number is removed or tampered with. This warranty does not cover broken or marred cabinets, cases or covers. Should this product prove defective in workmanship or material, the Purchasers sole remedy shall be such repair or replacement as provided above. Under no circumstances shall AGNITEK be liable for any loss or damage, direct, consequential, or accidental, arising from the use or inability to use this product. AGNITEK makes no warranty other than the one set forth herein. Such warranty is in lieu of all other warranties, express or implied, including but not limited to any expressed or implied warranty of merchantability or fitness for a particular purpose and such constitutes the only warranty made with respect to the goods. Acceptance of this product constitutes acceptance of the stated policy terms and conditions.