Email Administrators Resource Center
Welcome email administrators (and any power users who are managing their own settings). We have assembled this as a resource for you to support your organizations users.
Follow these steps to create a new user in SmarterMail:
- Log in to the SmarterMail web interface as a Domain Administrator.
- Click the Settings icon.
- Select Domain Settings from the dropdown menu.
- Once the Domain Settings load, click Users.
- When the Accounts page loads, you’ll see a variety of tabs: Users, Aliases, Administrators, User Groups. To add a new user, be sure the Users tab is selected.
- Click the New button and the New User modal will appear.
- In the Username field, type the desired username.
- In the Authentication Mode field, select the appropriate authentication option from the list. NOTE: If active directory is selected, enter the domain name in the Domain field and skip to step 9.
- In the Password and Confirm Password fields, type the password for this account. Be sure to type the same password each time. You’ll notice that the password requirements that were set up are displayed, and they will turn from Red to Green when your password has met the listed requirements.
- Click Save.
New users are created using the Default User template that was set up. If you want to change any of those default settings for the new user, you can do so on the User Details page that loads after you click the Save button. If you’re fine with using the default settings, you’re done!
We can help with configuration settings, but for configuration your devices, you really need an in-person technologist who can visually see what the device is doing. We have provided an outline of where settings go, along with screenshots, to assist you or your IT desktop/mobile support with this task. This can be found here.
Here are the general settings…
- From Tools or Account Settings find Add account.
- Choose the email service you wish to configure: POP3 or IMAP.
- Select the manually configure server settings or additional server types check box. This will automatically enter in all of the required fields.
- Click Next.
- Click the Internet Email bubble.
- Click Next.
- Enter the following information:
- Your Name: This is the display you want to use, such as Joe Smith.
- Email Address: This is your full email address, such as [email protected].
- Incoming Server: Contact your ISP or hosting company for this setting. It will be something like mail.example.com.
- Outgoing Mail Server: Contact your ISP or hosting company for this setting. It will be something like mail.example.com.
- Username: This is your full email address, such as [email protected].
- Password: This is your email account password.
- If your mail server requires SMTP authentication, follow these steps. If you are not sure if your mail server requires SMTP authentication, please contact your hosting company or ISP.
- Click More Settings.
- Navigate to the Outgoing Server tab
- Select the My Outgoing Server requires SMTP Authentication checkbox.
- Click OK.
- Click Next.
- Click Finish.
Add/Edit/Remove a User
– New users should be created when an employee is added and updated accordingly when changes occur (ie. leave the company)
Setup a Backup Email
– Allow your users to support themselves using password recovery
– Even if it’s the administrators
Testing Settings
– Verify your username and password are correct by logging into webmail.
Running out of Space?
This happens primarily with IMAP users. We recommend using Office 365 for email which has a lot more space as well as other features. We use it ourselves and highly recommend it.
Setup a Forwarder
This is for setting up an alias or other forwarders when someone leaves your organization, changes email addresses (marriage) or similar.
Passwords
– Strong passwords are essential to protecting your email account.
– Strong Passwords are typically at least 8 characters long and contain : Capital letter, lower case letter, number, and symbol
– Allow your users to support themselves using password recovery by setting up a backup email address
If you still need assistance, please contact our technical support by either one of the following options
- Online Portal– The easiest way to enter and track your request online at https://myagnitek.com
- E-Mail – You can also e-mail your website, e-mail, domain, or hosting support request to [email protected]. If you are already in our system, it will automatically be assigned to your account. You should receive a confirmation e-mail including the assigned ticket number within 10 minutes of sending your email.
- By Phone: 979-260-8324 – You can always call our main number for support (option 2). Our team will then enter in a service ticket for you and a member of our web team will be back in contact with you soon.
This Page Would be More Helpful If…
If you have a recommendation for an improvement to this page, please use the form below to let us know.