General Questions
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The SPAM Filter Toolbar for Outlook is a plug-in for your mail client. This will give you the option to select multiple messages and report them as SPAM. This is an ongoing effort to improve our filtering processes and rid your Inbox of SPAM. This Toolbar may not work as intended if you use only Microsoft Exchange (without POP3 mail also). If you use Exchange, please forward your messages (as attachments) to [email protected] instead. Please see more details above in the Frequently Asked Questions (FAQs). |
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When you forward a message in-line (by just hitting Forward in most programs (i.e. Outlook)), you lose important header information. In order to correctly inspect a message, the original headers must remain in tact. You can preserve the original headers by forwarding the message as an attachment.
You will need to make a daily practice of checking your SPAM filter digest email message to either leave in quarantine, release from quarantine, or release from quarantine and report that future emails from that sender are okay and not subject to quarantine. This might take a bit of extra time initially, but once you have approved these senders once, you will not need to approve them in the future. Therefore, your junk mail report provided in the SPAM Filter Digest will ultimately become just undesirable email.
https://office.microsoft.com/en-us/outlook/HA011841931033.aspx
Also note that you cannot enable links with the message in the Junk E-Mail folder. Move the message to your Inbox for processing.
By selecting Release that individual email will be released from quarantine and sent to your inbox. However, future emails from that sender will continue to be dropped into quarantine.
By selecting Release & Report that individual email will be released from quarantine and sent to your inbox, AND future emails from that sender will NOT be dropped into the quarantine, but will be delivered to your inbox without delay. We recommend you select Release & Report for good messages.
If you believe that the message is SPAM, then no further action is needed on your part. The SPAM message will not show on any further digests, and will bedeleted automatically after 7 days.
If you receive a message that should have been tagged as SPAM, please forward that message as an attachment to Report SPAM and it will be processed for future blocking.
If you are not able to install the Outlook toolbar, you can instead forward that message (as an attachment) to Report SPAM and it will be processed for future blocking.