Web Design, Web Hosting, Computer Networking, Network/Database Maintenance, and more. AgniTEK of College Station Texas.

How to Get Help at AgniTEK

In order of efficiency the following are the best methods to request help and support from us and get the fastest and most efficient response.

Enter a service request into our client care portal.
You can log on below or by clicking here: http://www.agniteksuppport.com
If you are a ManageIT Management & Monitoring customer you can right click the management agent icon and open up the portal as well.
You can access the client portal through any of the above methods or you can go directly to our client portal at http://www.agniteksuppport.com
To watch an overview of how to use our client portal click here.
We record everything we do in the client portal and share it with you.
You can check on the current status of your request, whom it is assigned to, what they are doing to resolve it, etc, etc. And if you ever need to find the solution again you can search your own personalized knowledgebase in our portal to find exactly what steps we took before to resolve the issue.
You can also email us a service request.
- For: Computers, Servers, Exchange, and Networking, Security, email: techhelp@agnitek.com
- For: Websites, Hosting, Promotion, Domain Names, and Custom Programming email: webhelp@agnitek.com
When you send an email to techhelp@agnitek.com or webhelp@agnitek.com that email will be automatically entered in our system, assigned a case number and notify the appropriate technical group. Your request will also be automatically escalated as appropriate and the same as if you had entered it through our client care portal. (Note: Entering a request in our client care portal is a slightly faster way to receive assistance.)

If you email us help us help you, please include this information in your email:

A Good description of the problem in the body & a good summary of the problem on the email subject line.
Send us a Screen shot. A Screen shots tell us a lot. You can take a screen shot by pressing Print Screen (PrtSc) on your keyboard, and pasting it into your email.
The exact Error message. If you get an error message, open it up and cut/paste it into your email.
The Users name (if not you) and phone number and extension too please. Also a description of the problem and what programs / applications and/or steps they were doing at the time so we can reproduce the problem.
Do not copy your email to others at AgniTEK and please do not send new service requests directly to an engineer.

Engineers are not always at their desk and dont always have access to their email. A service request sent directly to an engineer might go unanswered for several days because of this.

Sending a request directly to an engineer could cause miscommunication or your request to be removed from our queue. You could receive no response because everyone thinks that the "other person" is handling it. So please send email requests directly to techhelp@agnitek.com or webhelp@agnitek.com or enter requests directly into our client care portal.

Phone: 979-260-8324

Call our main number. If your call is not answered by a live person immediately, and you are calling for technical support please choose option #2 during the message to be connected to our Help Desk Staff. If they dont answer immediately you can leave a message on this specific extension. They will get retrieve the message and respond back to you usually within the hour.

Please do not leave a message in any of our other staffs or engineers voice mail boxes. Again Engineers are not always at their desk and dont always have access to their phones / voice mail. A service request left directly in an engineers voice mail might go unanswered for several days because of this. (Engineers are very often out of the office for several days working on projects.)

Sending a request via a voice mail directly to an engineer could cause miscommunication or your request to be removed from our queue. You could receive no response because everyone thinks that the "other person" is handling it. So please utilize our client care portal or send an email request directly to techhelp@agnitek.com or webhelp@agnitek.com.

Real-time Remote Assistance
Click Here - http://manageit.agniteksupport.com/access/accessRoot.asp?page=manRemote.asp&hideFunc=true&0.22172364585737297 If one of our engineers asks you to go to our remote assistance portal, please click on the link above. This link lets one of our engineers provide real-time remote assistance via our Virtual System Administrator.

Please note you may have to click through one or two security warnings to complete the connection. This remote support tool is completely secure and encrypted and offers immediate interactive support to our clients. If you have arranged for a support session with a member of our staff, you will see the link to access this tool on the next page. Please click the link above to begin your remote session.

Videos
Video Tutorials Coming Soon!