AgniTEK - IT Services - Houston

Paper computer shows flexible future for smartphones and tablets

AgniTEK — Tue, 10 Jan 2012 20:00:00 GMT

ManageIT Patch - Defintion 2.06.030

Andrew Palmer — Fri, 23 Dec 2011 00:22:00 GMT

We have just pushed out ManageIT definition update 2.06.030 from testing to stable on the distribution server. Your next ManageIT CheckIn should pick up this new version. This update includes: • Update Mozilla Firefox Rapid Release branch from v8.0.1 to v9.0 • Update Mozilla Firefox 3.6.X branch from v3.6.24 to v3.6.25 • Java Run Time 7.X branch from v7 update1 to v7 update2 • Java Run Time 6.X branch from v6 update29 to v6 update30 • Update iTunes from v10.5.1 to v10.5.2 • Update Safari from v5.1.1 to 5.1.2 Look for updates for Adobe Reader 9.4.7 and a build of Thunderbird yet this week. If you have any questions on the changes in this version or anything else with ManageIT please feel free to contact support or call 888-4-AGNITEK.

ManageIT Patch – Definition 2.06.029 - Mozilla & Adobe Updates

Andrew Palmer — Thu, 17 Nov 2011 04:10:00 GMT

We have just pushed out definition update 2.06.028 from testing to stable on the ManageIT distribution server. Your next patch window should pick up this new version. If you do not see this definition version after your next scheduled window please contact support. This update includes: • Update Mozilla Firefox Rapid Release branch from v7.0.1 to v8.0 • Update Mozilla Firefox 3.6.X branch from v3.6.23 to v3.6.24 • Update Mozilla Thunderbird from v7.0.1 to v8.0 • Update Adobe Flash from v11.0.1.152 to v11.1.102.55 • Update Adobe Shockwave v11.6.1.629 to v11.6.3.633 If you have any questions on the changes in this version or anything else with ManageIT please feel free to contact us at www.agniteksupport.com or by calling 888-4-AGNITEK.

Bugs in Your Java

Andrew Palmer — Fri, 28 Oct 2011 02:42:00 GMT

Last week Oracle posted a new update of Java version 6 Update 29. Here is the information from Oracle related to that release. ==================================================================================== Advisory: http://www.oracle.com/technetwork/topics/security/javacpuoct2011-443431.html Due to the threat posed by a successful attack, Oracle strongly recommends that customers apply Critical Patch Update (CPU) fixes as soon as possible. This CPU contains 20 new security fixes across Java SE. Note: There was no Java 6 Update 28 released to the public. So, this update skips an update number. All but one of the fixed vulnerabilities are remotely exploitable without authentication. I have not found any information on whether or not any of the fixed vulnerabilities are being actively exploited or the details of the vulnerability are publically available. If anyone finds information to help evaluate the criticality of this patch, please let ...

ManageIT Patch - Defintion 2.06.025, support for iTunes 10.5

Andrew Palmer — Thu, 13 Oct 2011 02:11:00 GMT

Austin Texas area IT Services Management. ; Bryan / College Station area IT Services Management. ; Dallas / Ft. Worth area IT Services Management. ; Houston area IT Services Management. ; IT Support Services ; This update provides support for the release of iTunes 10.5. Along with security patches, this version of iTunes supports the Apple iOS 5 release on Wednesday. Also iTunes 10.5 no longer requires Quicktime to be installed to run iTunes. Quicktime has been removed from the iTunes install process, but will still be updated as a separate application in ManageIT. If you have any questions on the changes in this version or anything else with ManageIT please feel free to contact us at www.agniteksupport.com or by calling 888-4-AGNITEK.

ManageIT Patch - Release Definition 2.06.023 Adobe Flash 32bit Update

Andrew Palmer — Sat, 08 Oct 2011 00:51:52 GMT

We have just pushed out ManageIT definition update 2.06.023 from testing to stable on the ManageIT distribution server. Your next ManageIT Client CheckIn should pick up this new version. This update provides support for the initial release of 32bit Adobe Flash 11 for both Internet Explorer and other applications which use the Flash plugin. Flash 11 now supports 32 and 64bit versions just as Java does. The 64bit flash modules are only useful if you are running an 64bit browser. Most people are still running 32bit browsers even on 64bit OSes, as up until this moment there has been no flash plugins available for 64bit browsers. Our immediate focus is to deploy potential security updates to your existing 32bit flash installs. If you have any questions on the changes in this version or anything else with ManageIT please feel free to contact us at www.agniteksupport.com or by calling 888-4-AGNITEK.

Top 10 Things Your IT Professional Would Like You to Know

AgniTEK — Fri, 01 Jul 2011 20:15:00 GMT

Diana Johnson, Wood Networks Sometimes it seems like your IT guy speaks another language. Some of the words sound like English, but surely the definition differs. Perhaps there is an alien life form that currently inhabits his body. Which would make sense, wouldn’t it? I mean how else does he work his IT magic, if not by using some extra-terrestrial super power? Well, in an effort to bring peace to our species and understanding to the human race, I have compiled a top 10 list to cover some of the more basic phrases. Computer When a tech is talking about your computer, he is referring to the CPU tower that generally sits in a cabinet in your desk or on the floor. The monitor, keyboard, and mouse are not a part of the computer, think of them as accessories. Overheating the CPU Your CPU (refer to number 1 if you are unsure what your CPU is) needs to have some room to breathe. Overheating is the easiest way to ensure your computer will not work properly, but it is also the easiest to fix. ...

Building a Small Business Network: The Basics

AgniTEK — Wed, 01 Jun 2011 21:45:00 GMT

used with permission from Cisco A small business network isn't just about making contacts and exchanging business cards at trade shows. In today's global economy, a small business network is about reducing your operating costs. It's about reacting quickly to changing markets and customer needs. It's about being prepared for the future. A small business network begins with a secure and reliable data network foundation that's fast and accessible. Here are seven ways that a small business network can transform your company: Work Anywhere A small business network uses a host of technologies such as virtual private networks (VPNs) that enable mobile employees and teleworkers to work securely at home, on the road, or at customers' offices. They have full, secure, remote access to your phone system, data network, customer database, and any other tools they need to be productive. It's almost like they're in the office. Access Customer Data Wherever, Whenever With a secure small business networ ...

Lemonade Day BCS

AgniTEK — Mon, 02 May 2011 20:41:00 GMT

The Brazos Valley celebrated their first annual Lemonade Day on Sunday, May 1st 2011. With well over 1,200 registrations to participate in this entrepreneurship opportunity, Lemonade Day brought the Bryan/College Station community together to foster goal setting, business plan development, budget planning, and community involvement in our youth. This successful event was an opportunity for the Bryan/College Station area to engage our future business men and women in fun, free, and exciting entrepreneurship. Several local entrepreneurs, as well as The Center for New Ventures and Entrepreneurship at Texas A&M’s Mays Business School helped gain widespread involvement throughout the community. AgniTEK is looking forward seeing our community’s young entrepreneurs return for Lemonade Day BCS 2012!

Client Profile

AgniTEK — Sun, 01 May 2011 19:33:00 GMT

Voices for Children recruits, trains, and supports volunteers from the community to be advocates for children in foster care. VCF’s Court Appointed Special Advocates (or CASAs) assist a child or sibling set who have been placed in the state’s custody because of abuse or neglect by interviewing the child and service providers; reviewing all relevant records; participating in mediations and staffing, as well as specific tasks as directed by the court. They represent the child’s best interest. Voices for Children was established in the Brazos Valley in 2000, and since has expanded to serve nearly 70% of the children in Brazos County, 50% in Grimes and 40% in Burleson who are in the state's custody. With a goal to have 100% of the children in Brazos, Grimes, and Burleson Counties having a CASA volunteer speaking for them, Voices for Children recently teamed with AgniTEK to launch their new website. Visit voicesforchildreninc.com to learn more about this organization, donate to their cause, or volunteer as a CASA ...

Unsung Heroes - How Routing & Switching Keep the Business Going

AgniTEK — Sun, 01 May 2011 19:16:00 GMT

used with permission from the Cisco Website Routers and switches are the building blocks for all business communications from data to voice and video to wireless access. They can improve a company’s bottom line by enabling your company to increase productivity, cut business costs, and improve security and customer service. Specifically, routers and switches support: Sharing applications Provide staff access to business applications Improve employee productivity Using routing and switching technologies allows your staff, even those located in different locations, to have equal access to all your business applications, information and tools. Keeping everyone connected to the same tools can increase employee productivity. Routing and switching also can provide access to advanced applications and enable services, such as IP voice, videoconferencing and wireless networks. Speeding access to information Manage information efficiently Review what is happening across your business ...

Should You Own Your Servers?

AgniTEK — Sun, 01 May 2011 19:09:00 GMT

used with permission from the Microsoft Business Site Technology buyers today have more choices than ever before. Hardware and software can be purchased, leased or rented. Software can deployed "on-premise" or accessed "on demand" using cloud computing offerings, where you pay a monthly fee for software access. Each of these options have their place. In spite of the trend toward cloud computing, many companies are still buying servers and software to run their business. In fact, most businesses will deploy one or more servers in-house for needs which are not effectively met by in-cloud services. Before you go out and buy your own servers, consider your options. A server purchase requires an upfront investment, but over the course of several years, you may meet your business objectives much more effectively by buying servers and software vs. using cloud computing or co-location (data center rented server space) options. When you use cloud computing, you're also usually limited to standard optio ...

Help! I've Spilled Coffee On My Laptop

AgniTEK — Mon, 18 Apr 2011 23:47:00 GMT

It’s late and you’re struggling to stay awake at your desk, so you decide to make yourself a cup of coffee. A few more hours of work ahead and the coffee will perk you up. Then, oops, there it is, all over your laptop, ruining your evening. The coffee has drained into the machine. The damage could be irreparable.

5 Essential Keys to Successful IT Projects

Becky — Fri, 21 Jan 2011 20:33:00 GMT

Despite being a hot topic in business for many years, the truth is that project management still isn't well understood among many businesses. And the success rate of projects appears to be lower than ever. According to The Standish Group's April report, "CHAOS Summary 2009," 44 percent of all projects are late, over budget, and/or have less than the required features and functions. Even worse, 24 percent fail altogether – either cancelled prior to completion, or delivered and never used

Never Lose Another File: Four Reasons Why the Time Is Right to Adopt Document Management

AgniTEK — Wed, 19 Jan 2011 20:29:00 GMT

If you're like most small to midsize businesses today, you can recall a time when you had to rummage through thousands of files -- just to get your hands on the one you needed. And if you're a company in the highly regulated accounting, finance or healthcare world, you may encounter this frustrating scenario almost every day. Worse yet, the amount of data produced and retained by companies continues to soar -- with no real end in sight. So how can your company become more effective at organizing and locating important documents and files -- while reducing the headaches and risk associated with lost documents? One great place to start is with an automated document management solution -- a solution that dramatically increases accessibility, security and cost savings.

7 Secrets to Marketing Your Business on the Internet

AgniTEK — Wed, 19 Jan 2011 20:25:00 GMT

In business, the key to survival is not a secret. Your customers have to be able to find you. Most of us spend a great deal of time and money looking for the perfect way to attract prospects. I have spent the bulk of my career looking for the perfect marketing mix. We try direct mail, networking, pretty flyers, telemarketing, web site search engine optimization (SEO), and a million other things.

Business Continuity Tip

AgniTEK — Mon, 17 Jan 2011 20:39:00 GMT

We talk about the importance of creating a comprehensive and actionable recovery plan. It will come as no surprise, that most plans are built with the worst-case-scenario in mind. But the reality is that most business interruptions are not major "smoking hole" events. Employee illness, transit strikes, religious holidays or even scheduled events like the recent G20 in Toronto are just a few examples of the many things that can keep people out of work throughout the year.

The Elephant Named Sharepoint

Becky — Fri, 07 Jan 2011 20:36:00 GMT

Many of us have heard the fable about the blind men and the elephant. When the men were asked to describe what an elephant looked like the descriptions ranged from a snake to a tree to a fan depending on whether the blind man had touched the trunk, the leg or the ear. What does an ancient fable like this have to do with technology? It's the same problem we have when we try to explain to you how useful a tool Microsoft SharePoint can be to your business. SharePoint is so flexible and has so many uses; we often have trouble describing it in a way you can get the whole picture.

AgniTEK Receives Award

Becky — Sat, 01 Jan 2011 20:40:00 GMT

On Thursday December 16, 2010 AgniTEK Technology Solutions was honored alongside two other prominent Bryan businesses for their work and dedication in downtown Bryan. This award was received with great esteem by AgniTEK owners David Ohendalski and Antonio Ortiz, who made the move to historic downtown Bryan in 2009.

The 11th Annual Mayor’s Downtown Impact Award honors businesses that put forth an “extraordinary effort” toward revitalizing historic downtown Bryan. Antonio and David look forward to both a forthcoming prosperous and revitalized downtown Bryan and a successful 2011 with continued growth.

5 Essential Keys to Successful IT Projects

Becky — Sat, 01 Jan 2011 20:33:00 GMT

Phishing Warning - Ups.com Users : Important Customer Service Alert

David — Wed, 13 Oct 2010 14:02:00 GMT

Recently an email came through that looked to be from UPS Customer Service. At first glance it looked legit. It had the brown and teal color scheme, corporate footer, and all. Here's a screenshot of the email...

Critical Product Vulnerability - (Out-of-Band) Microsoft Security Bulletin Release

AgniTEK — Sat, 07 Aug 2010 00:34:00 GMT

We wanted to make sure all Windows users are aware of this critical update. All ManageIT client machines have either already been updated or are currently being updated. For clients that are not on our ManageIT proactive support, please manually update your computers accordingly. Please contact us at http://www.myagnitek.com or toll free 888-4-AGNITEK if we can assist with anything.

Is Your Office Copy Machine a Serious Security Risk?

David — Thu, 24 Jun 2010 21:49:00 GMT

A copier may seem like old school paper-based technology, but there is a lot more to it, and the way your office uses it could cause a serious security leak in the future. According to a report from CBS News, many office copiers...

Support is ending for some versions of Windows

David — Wed, 23 Jun 2010 21:08:00 GMT

If you're running one of these versions after support ends, you won't get security updates for Windows...

Emailing Documents, More Securely

David — Tue, 15 Jun 2010 17:09:00 GMT

Recently I was working with some CPAs and I was amazed at how freely their office would simply attach a regular PDF of a tax return and fire it off in an email. Wow. Without going into all of the specifics, all internet technologies are not the same. Simple yet effective ways to safeguard data include encryption and passwords...

Winner Winner Bag of Pennies

David — Tue, 06 Apr 2010 15:20:00 GMT

OK, so it doesn't rhyme as well as "chicken dinner" but it's true none the less. What a great game last night! Duke was up by two at the half and at last check there were around ten ties with lead changes in the teens. The buzzer beater winning shot...

Free PowerPoint Skills Session

David — Wed, 31 Mar 2010 17:21:00 GMT

Confused with the new tool bars in Microsoft PowerPoint? Do you feel like your business presentations could handle a few changes? We can help! AgniTEK is conducting a FREE Lunch While You Learn session for Microsoft PowerPoint 2007...

3 Ways to Recover a Corrupted Excel Workbook

AgniTEK — Thu, 18 Mar 2010 23:55:00 GMT

It's your worst Excel nightmare: a damaged or corrupted workbook. This can happen for a variety of reasons -- and the good news is that there is a variety of ways to retrieve your damaged file. If a file is corrupted, Excel should normally perform an automated recovery. However, if that doesn't work, there are a few other options you can try.

Missed Manners

AgniTEK — Thu, 18 Mar 2010 23:52:00 GMT

Some tech junkies tend to neglect etiquette in the office. E-mail is still one of the leading culprits, but newer arrivals like BlackBerrys and wireless earpieces are causing their share of social snafus. "Technology should not be an opportunity to multitask conversations," says technology etiquette expert Laurie Puhn, president of Laurie Puhn Communications . "Anytime you're [doing that], it is rude and unacceptable."

Smile - You're on the Phone

Becky — Thu, 18 Mar 2010 23:50:00 GMT

Used with permission of Joel H. Weldon & Associates, Inc. Forget the research evidence, the dozens of pages of documentation and the years of prodding by communications consultants. Do your own survey right now. Pick up your telephone and call ten companies or businesses in your area that provide some sort of customer service, such as banks, brokerage firms, business equipment or insurance companies. Ask to speak to “a manager.” If you get through, explain that you called to evaluate their telephone techniques. Then give the manager a brief report, hang up, and record your findings. Chances are your research will prove that the most common errors you encounter in telephone answering are among the “dirty dozen.” Here they are: 1. Letting the phone ring too long. 2. Not identifying the company name or department. 3. Inability to transfer calls properly. 4. Disconnecting calls. 5. Asking the caller to repeat requests more than once. 6. Leaving the line without an explanation. 7. Not using the caller ...

5 Beliefs that Limit Productivity

Becky — Thu, 18 Mar 2010 23:49:00 GMT

When I work with people in my business productivity practice, the first question I ask them is, "What's stopping you from being more productive?" The answers that keep coming up are pretty much the same from everyone. 1. There's too much information coming at me too fast Belief: My e-mail is overwhelming me. I can't keep up with it. Reality: The volume of e-mail isn't the issue. How you process and organize the volume is the issue. Learning how to better manage your e-mail by using McGhee Productivity Solutions' "Four D's for Decision Making" will transform this belief. Each year we receive more and more data from a growing array of devices, which can be accessed from an increasing number of locations. If you're not careful, the quantity of data starts to drive you instead of the other way around. Learn 4 ways you can take control of your e-mail Inbox. And when you do, you can reduce the number of messages in your inbox by as much as 80 percent. 2. I have to keep everything Belief: I have to kee ...

Technology that Impacts your Bottom Line

Becky — Thu, 18 Mar 2010 23:46:00 GMT

When you're running a business, success depends on your company operating as efficiently as possible. We can show you a wide variety of ways to increase your productivity and that of your employees, and share the easiest ways to cut IT costs for your business. The demands on your IT systems never stop: better performance, more security, increased reliability. Whether you are considering Windows 7, Office 2010, or a slew of new technologies from Microsoft, you don't need to spend all your time playing catch up. That's why it makes sense to get help from the specialists here at HTS. Are you still debating whether Windows 7 is right for you? With so many new features, the answer is a resounding "yes". Windows 7 simplifies the desktop and makes navigation so much easier. Documents are snap to find because Windows 7 keeps a list of your recent documents that will appear when you hover over the Program Icons for Word, Excel and other Office applications. A right-click on the Internet Explorer icon on the task ba ...

Computer makers selling hype or help?

David — Sat, 13 Mar 2010 03:19:00 GMT

One of our friends (also a fellow IT service provider in Toronto), was recently featured in a report. Andre is known for his matter of fact wording. Typical of this, he has common names for fly-by-night IT service providers like "Linksys Larry" or "Tommy the Trunkslammer"...

California IT Service Shout-Out

David — Wed, 24 Feb 2010 13:26:00 GMT

Many businesses are complex that compete in industries that are equally complex. The IT industry is no exception. It’s hard to believe, but I’ve been in the business for over 10 years already. We have seen a lot of change over that time and it’s not just in the products. Our conference room display is a reminder of how far the products have come, but the more challenging changes have been in the business models. For example...

The Importance of Thank You Notes

AgniTEK — Fri, 19 Feb 2010 00:44:00 GMT

The importance of writing thank-you notes was reinforced to me years ago when I was on a Delta Airlines flight to New Orleans. I fly a lot, usually a couple flights a week -- so when it comes to the service provided by flight attendants, I'm sort of an expert. On that particular day I received exceptional service from the moment I boarded the plane. The flight attendant hung my coat up, got me some lemon water, which is what I always drink, and provided excellent meal service. She smiled easily, had a positive attitude and just seemed so happy to be of help.

How Big is Your Mailbox?

Becky — Fri, 19 Feb 2010 00:42:00 GMT

We have spent a lot of time recently (which translates to a lot of extra expense for our customers) troubleshooting, managing, and working with VERY large mailboxes. From a purely technical standpoint, once a mailbox gets over a GB in size, it starts to become a minor challenge in terms of supporting it, speed of access and search, and management in general. Once a mailbox gets to be over 2 GB in size, we start to run into some very serious limitations that will manifest in support, management, and disaster recovery scenarios. Believe us when we say we are VERY heavy Outlook users, but using a few simple techniques, it is not much of a challenge at all to keep our own mailboxes under the 1 GB limit we need to keep us ‘light on our feet’ with our own mailboxes. First: archive! Outlook has a built in archive feature that will remove things from your mailbox and put them into a long term storage file. Our technique is to add to that archive file daily until it gets to be between 1 and 2 GB in size, then burn ...

5 Ways to Make Your Keyboard Easier to Use

AgniTEK — Fri, 19 Feb 2010 00:40:00 GMT

For most people, the keyboard is the main way to enter information into and control their computer. But are you controlling your keyboard, or is your keyboard controlling you? If you make typing mistakes or find your keyboard a bit uncomfortable, it's not hard to correct those problems. Here's how to quickly and easily change your keyboard settings and comfort options.

Life Without Internet

Becky — Fri, 19 Feb 2010 00:33:00 GMT

Reprinted with permission from the HP small and medium business website When the Internet first came about, it was simply a source of knowledge and entertainment. Now, however, many people rely on it for everyday activities such as banking, doing business, storing information, mapping locations, communicating and more. This puts a huge strain on businesses, data center operators and web-hosting service providers as they seek to make web services available around the clock. But being available 24/7 is not even something the Internet’s biggest businesses—Amazon, Google and Yahoo, for example—can promise: even their sites have suffered from “unplanned downtime” in recent months. The causes of these and other web outages can vary widely: glitches during system upgrades and migrations, human error, electrical failures or even hacking or hijacking. How does this impact me? For the average user, finding that a site you frequent is down can result in minor annoyance. However, with the popularity of such servi ...

Thinking About Hiring Your Own Internal IT Staff?

Becky — Fri, 19 Feb 2010 00:31:00 GMT

Outsourcing your IT brings additional business value By Stuart R. Crawford, V.P. Businesses today wrestle and grapple with the thought of hiring their own technology support staff to support their daily need for IT support without fully understanding the risks and the costs associated with having their own team of technology professionals. Business owners, C level execs and Managers are attracted to the idea of having a team or a consultant readily available within shouting distance down the hall, basically having an IT resource committed to them 24 hours a day, 7 days a week. However, many of today's business owners across the country are not aware of the total risks their business is exposed to by electing to bring their technology support in-house. More often than not it is purely a cost based decision, on the surface it may appear to be more cost effective to hire a consultant or employee who is committed as a full time employee. CFOs and Accounting Managers often look only at the cost of having the ...

Is your PC ready for Windows 7?

David — Wed, 03 Feb 2010 21:17:00 GMT

Windows 7 has been a big hit not with our associates, but also with our clients. So in case you're wondering if you are a good candidate for Windows 7, start by downloading the free Windows 7 Upgrade Advisor to do a quick check.

Windows 2000 Server Approaching End of Life

David — Mon, 01 Feb 2010 20:08:00 GMT

One of our technicians (Alan) sent me this alert for publication. It's reprinted from Microsoft's TechNet blogs. For anyone out there managing your own old installs, this is your warning of upcoming end of life support. For clients who are clinging to their old servers, we'll be talking soon. Start budgeting now so we can have you migrated in the next five months.

Phishing Alert for QuickBooks Customers: Security Plug-In or Digital Certificate

AgniTEK — Thu, 21 Jan 2010 20:01:00 GMT

IMPORTANT UPDATE FOR QuickBooks Customers. Intuit is receiving reports of individuals receiving fraudulent emails from QuickBooks or QuickBooks Online. The two separate emails ask customers to either download a plug-in to assess their security or download a Digital Certificate.

Real Life, I'm a Managed IT Services Provider

David — Thu, 21 Jan 2010 09:43:00 GMT

We often talk about what-ifs in our business. I wanted to share some specific experiences from the last year. We will start with Company A. They are a small operation of five office users. They deal in large projects scattered around Texas, and everyone on the team is an important cog. We implemented a managed IT service plan to...

Non-Compliance to New Regulations

Becky — Tue, 19 Jan 2010 00:30:00 GMT

In the past 10 years, over 10,000 new regulations have been placed on the books by local, state, and federal agencies pertaining to the handling, storage, and disposal of confidential client, patient, and employee documents and information. The Commonwealth of Massachusetts, for example, recently enacted one of these privacy laws and is requiring anyone who has business in that state to comply by March 2010. Basically, ANY company that holds social security numbers (your employees’ SS#’s, for example), credit cards, or financial statements needs to comply with these regulations or the fines for not doing so can be hefty. Want to make sure you stay on the right side of these laws? Here are a few tips that will go a long way in making sure you don’t end up fined, sued, or with a bad reputation for not securing client or employee information: 1. Get The Facts- If you think you are holding confidential information that should be secured, ask a qualified attorney who specializes in data confidentiality ...

7 Ways to Organize Your Email

Becky — Tue, 19 Jan 2010 00:28:00 GMT

With meetings and the general chaos of a normal work day, your e-mail Inbox can quickly get cluttered. An unorganized mailbox can make it difficult to find the e-mail you need and know where to get started. This messy situation can be remedied. Microsoft Office Outlook offers great tools that help you organize your messages in meaningful, easy-to-control ways. Whether you're already using Outlook 2007 or still using Outlook 2003, you'll be able to stay on top of your mail. Not using Outlook at all? Maybe you have Windows 7 and have downloaded the new, free, Windows Live Mail. Or perhaps you're using Outlook Express, which comes as part of Microsoft Internet Explorer. Both programs have an interface that's similar to Outlook, but don't offer the same breadth of tools for e-mail management. Find out more about Windows Live Mail and Outlook Express. This article shows some tools in Outlook that you can use to manage your e-mail. You can use one of these tools—or a combination of tools—to help shrink your Inbox ...

Need Security Help? Enlist a Partner

Becky — Tue, 19 Jan 2010 00:26:00 GMT

Sometimes it’s okay to ask for help — especially if you are a small or mid-sized business that doesn’t have the time, staff, or expertise to properly manage your IT security and availability. Security help is available — you just need to know how to find the right partner for your business’ unique needs. Partners don’t just sell hardware and software; they also offer strategic planning, design, implementation, training, and consulting services. In this article, we’ll discuss the benefits of enlisting a security partner, and some factors to consider before you make your decision. Partner benefits IT security partners are trusted professionals whose job it is to stay on top of the current threat landscape, employ the right data protection and recovery measures for your business, and do so within your budget constraints. This is a win-win situation for many businesses whose in-house IT staff is stretched thin and/or isn’t able to stay on top of current security technology and threats, which can change from ...

Ideas to Help You Use SharePoint

Becky — Tue, 19 Jan 2010 00:24:00 GMT

by Andrea Kalli I’ve found that people have a general idea of what SharePoint is, but many have no idea how to apply it to their own business. I’d like to share with you the top 20 ways that SharePoint can solve your common business needs. And I want to emphasize that these 20 are only a few of the many ways to utilize the SharePoint Services. Once you start using it, you will begin to realize the many other valuable benefits that can easily be accomplished by the everyday user. Shall we get started? Let’s see if you can find a few productivity solutions here that you’ve been trying to find for your own organization. With SharePoint you can: 1. Store all your emails on a secure and centralized Website for easy archive. 2. Keep a central task location for assigning tasks to team members. These tasks will automatically show up in your team’s Outlook 2007 To-Do List. Those tasks will also link to your projects so you can easily find out what tasks are still open for each project. 3. Organ ...

5 Ways to Win Over a Dream Client

Becky — Tue, 19 Jan 2010 00:22:00 GMT

Every business has a dream client — one prospect they'd give just about anything to land. The gap between that wish and reality can often be substantial. But it's not hopeless. Here are five different issues that may separate you and the customer of a lifetime, along with strategies that may turn your wish list into a working relationship. 1. "I'm working with a competitor." Most every business has a competitor with a significant client in the fold — one that you'd dearly love to bring into your own. The first step is to avoid the issue of loyalty. No matter if the customer is satisfied or not, they may feel a degree of attachment to a business with which they've worked for some time. Instead, offer a fresh perspective. "Ask them if the current company is giving them anything new — fresh ideas or new ways of approaching things," says Alan Weiss, author of "How to Write A Proposal that's Accepted Every Time.""Every company changes accounting firms or others they work with regularly. It's a way of getting ...

Office XP & Windows XP Get 50% Off!

David — Wed, 06 Jan 2010 14:29:00 GMT

For the first time ever, Microsoft is expanding the 50%* off Up-To-Date discount to include TWO prior versions on both Microsoft Office Professional and Microsoft Windows worldwide and this offer will be available until...

Zero-Down, Zero Interest…Zero Worry! Financial Services’ New Lease Promotion

David — Wed, 23 Dec 2009 08:00:00 GMT

Through December 31, 2009, you can take advantage of a unique financing offer, a zero-down, 0% interest equipment lease for 30 months. Help your qualified business acquire the hardware you require with the flexibility you need to get it done now...

Cloud Computing for Small and Midsize Businesses

Becky — Sat, 19 Dec 2009 00:20:00 GMT

reprinted with permission from the HP Small Business Center You’ve no doubt heard a lot about cloud computing (or the cloud). What you may not have learned is how this misty concept can help with the real problems of operating your business, especially in hard times. In short, cloud computing offers attractive options for small and midsize businesses that need critical IT upgrades, but may lack the cash for a large capital investment. Through the cloud, you can add new, vital applications or you can supplement the capacity of an existing infrastructure. Because cloud services are delivered via the Internet (often the Web) you only pay for the features and functionality you use and don’t pay for extra hardware, software, staff and maintenance. As a result, your business can grow its IT capabilities, often at a lower cost than doing everything itself. And you can pull the cost from your operating budget rather than your capital budget. So what is cloud computing exactly, and why is it signifi ...

Windows 7: Snipping Tool to capture screen shots

Becky — Sat, 19 Dec 2009 00:19:00 GMT

Have you ever wished you could take a snapshot of something on your computer screen? What about the ability to send someone a picture of your error message? In Windows XP and 2000, the only way to get a screen shot was to get a picture of the ENTIRE screen. With VISTA, and now Windows 7, you can get as much or as little of the screen as you want in a format that's much easier to work with. How? You can use the SNIPPING TOOL. Snipping Tool: You can capture any of the following types of snips: -Free-form Snip. Draw a free-form shape around an object. -Rectangular Snip. Drag the cursor around an object to form a rectangle. -Window Snip. Select a window, such as a browser window or dialog box, that you want to capture. -Full-screen Snip. Capture the entire screen. After you capture a snip, it's automatically copied to the Clipboard and the mark-up window. From the mark-up window, you can annotate, save, or share the snip. The following procedures explain how to use Snipping Tool.

Expiration of the 2009 AARA and Section 179

Becky — Sat, 19 Dec 2009 00:16:00 GMT

The Economic Stimulus Act and Section 179 “ The American Recovery and Reinvestment Act of 2009” has been officially extended. The Section 179 Deduction increases made available in the Economic Stimulus Act of 2008 through December 31, 2009, if you have purchased and installed the equipment. With the current news that is all around us it is sometimes hard to justify opening our pocketbooks and investing in our companies. We all know that the best way to improve ourselves and our businesses is to invest time, energy and money in accomplishing our goals. As the year draws to a close you need to take a look and see what can be done to improve your business. The decision to improve may save you money. With the changes to the Section 179 Deduction made by the Economic Stimulus Act signed in February 2008 there are some exciting benefits for business. 2009 Limits Deduction Limit $250,000 same as in 2008 Total Amount of Equipment $800,000 also identical to 2008 (deduction decreases dollar for dollar after limit ...

Expiration of the 2009 AARA and Section 179

Becky — Sat, 19 Dec 2009 00:16:00 GMT

Great Tips for Better Holiday Photos

Becky — Sat, 19 Dec 2009 00:15:00 GMT

This year, you don’t have to worry about making your holiday photos stand out. Here are some great tips that are sure to improve your pictures! Tip: Plan Ahead The classic problem with holiday photos is that they have to be taken weeks in advance so you can send out cards and mailings beforehand. Some decorations like live trees aren't available, and you might not want to take the menorah or other holiday items out of storage so far in advance. If you're like me, you're surprised by the sight of holiday decorations at the mall when most people are still wearing shorts and flip-flops. It seems too early to drag out once-a-year decorations just so you can take a holiday photo before the snow flies. But it's never too early to think about the perfect image to accompany the annual "year in review" letter that describes your nearly perfect family. The solution: Go generic. How is such a thing possible? Find an object that says "holiday." For ideas, check out the Office Live Clip Art Web site. Do a search for ...

USB Set Free- Wireless Connection

AgniTEK — Sat, 19 Dec 2009 00:14:00 GMT

Everything's going into it: plugging into a USB port. Now you can do it wirelessly: connect USB hardware to your PC, that is-- with Belkin's Cable-Free USB Hub. This untethered option for your USB hardware provides a glimpse into the future of the ubiquitous standard.

10 Tips for Outlook's Calendar

AgniTEK — Sat, 19 Dec 2009 00:11:00 GMT

Outlook’s calendar view is a lot like your everyday desk calendar, except it’s dynamic. You can schedule and update appointments, events, meetings, and view to-do lists without the mess. With a few tips up your sleeve, you can increase your productivity, ease collaborative tasks, and override a few annoying defaults and behaviors.

Nice Little Additions to Windows 7 (part 3 of x) – No Desktop Button?

David — Thu, 17 Dec 2009 12:55:00 GMT

So I’ve covered a few of the new little features of Windows 7. Here’s one more. I always end up having a smorgasbord of applications open throughout the day. So I have always relied on the...

Nice Little Additions to Windows 7 (part 2 of x) - Easy Photo Resizing

David — Tue, 15 Dec 2009 07:35:00 GMT

Last week I covered the first of a few new Windows 7 tidbits. Little programs with added functionality. For, well almost 10 years, I’ve been showing clients how they can use a built in feature of Windows XP to easily resize giant digital photos/images for...

Nice Little Additions to Windows 7 (part 1 of x) - Snipping Tool

David — Fri, 11 Dec 2009 01:02:00 GMT

I just installed Windows 7 on my computer yesterday. We’ve been using it around the office for some time, but I’m just getting around to updating mine. I skipped the Vista wave, as many others did, so this is my first experience with these features. Many of which debuted in Vista. These functions are more powerful versions of earlier functions, but the added features are very worthwhile. The first one is the Snipping Tool which...

Malware Alert: Personal vaccination profiles

David — Thu, 03 Dec 2009 12:18:00 GMT

This e-mail claims to be from the U.S. Centers for Disease Control and provides you with a link to a page that looks a lot like thier site, to create a "personal vaccination profile"...

IE9 Looks to be a Total Rewrite, Finally

David — Fri, 20 Nov 2009 16:01:00 GMT

If you have ever had the dreaded locking up tabs issue (where it just seems to indefinitely think about opening up), you know that IE could use a revamp. With Internet Explorer 9, Microsoft showed Wednesday it's trying to retake the browser initiative. IE remains the Net's dominant browser...

Thanksgiving Holiday Hours

David — Fri, 20 Nov 2009 04:47:00 GMT

As valued clients and friends we understand the importance of the holidays and spending time with family and friends. Our staff at AgniTEK Technology Solutions will be observing the following Thanksgiving Holiday schedule for both the Bryan/ College Station and the Dallas / Ft. Worth offices...

About AgentWise Transaction Management Software

David — Thu, 19 Nov 2009 21:40:00 GMT

In the modern world of the quickly evolving internet, web applications are quickly becoming the standard for customer software. Users of the past purchased expensive licenses for difficult to update software that ran on limited platforms. Keeping pace with this rapid change in software technology, AgentWise Transaction Management Software...

FREE Lunch and Learn: Microsoft Word - Advanced Functionality

David — Thu, 12 Nov 2009 00:17:00 GMT

It’s a tough economy and one of the best things you can do is invest in yourself and your staff with training. We make it easy for you by removing the cost. It's our way of giving back.

Phishing: PayPaI [ssqxge@webssl.com] Transaction Payment : WJCZISPNXI

David — Wed, 11 Nov 2009 22:57:00 GMT

These immediately stuck out for several reasons, first I don't order from Dell...

E-Mail Etiquette for Wireless Devices: 7 Tips

Becky — Fri, 18 Sep 2009 23:10:00 GMT

by Christopher Elliott Reprinted with permission from the Microsoft Small Business Center This isn't another lecture about minding your e-mail manners. This is a story about a new subset of e-mail etiquette. Call it wireless politeness. An increasing number of e-mail messages are being received on small, wireless devices with limited screen space — devices such as Windows Mobile-based Smartphones. Being polite is still important. But so are a number of other considerations, including brevity, diction and consideration for bandwidth. Reader Terri Thornton aptly sums up the frustration with today's wireless transmissions. "I hate checking my e-mail and having the subject line be so long that it scrolls forever until I can figure out what the topic is, or whether it's important," says Thornton, a Cincinnati marketing executive. "Worse is the one-word subject line that says nothing and you have to open it to find out what it is and discover it's 30 lines of nothing." So what is the etiquette for sending e-ma ...

5 Easy Ways to Speed Up Your Computer

Becky — Fri, 18 Sep 2009 23:08:00 GMT

reprinted with permission from HP One of the most common complaints heard by IT helpdesks is: “My computer is running too slowly – what can I do?” There are actually a number of reasons why this could be happening, and luckily, a number of ways to solve the problem. Here are our top five recommendations to help boost your desktop or notebook PC's speed and performance. 1. Clean up your hard drive A typical hard drive is crammed full of files you really don’t need. The less stuff that’s on your hard drive, the faster your computer will be. The best way to free up space on your PC is with the Windows® Disk Cleanup utility. To access it, go to Start -> Programs -> Accessories -> System Tools, and then click Disk Cleanup. You might need to specify which drive you want to clean. In the Disk Cleanup box, scroll through the content of the Files to delete list and check the items you want to remove. If you’re not sure what to get rid of, the safest bets are temporary Internet files and programs you’ve i ...

The Future of Video Conferencing

Becky — Tue, 18 Aug 2009 23:06:00 GMT

reprinted with permission from HP Science-fiction fans have long wished for life-sized communication devices that create a real-time image of the person/alien/robot you are talking with. Recently, holographic video technology has begun to surface, although at present the price means it's restricted to only the wealthiest companies. More realistic options when you want a face-to-face with clients across town (or the galaxy) are video conferencing and telepresence setups, like HP's Halo solutions. Soaring fuel prices, and our growing awareness of our carbon footprint, are encouraging the fast adoption of video conferencing among big and small companies. Some businesses have even taken the line that if a video conference is possible, they won't travel long distances for a meeting. The advantages of video conferencing are obvious. As the old saying goes, “a picture is worth a thousand words”. By being able to see each other, participants benefit from improved understanding and communication. Productivi ...

The Force Behind Size Enhancement Issues' and Other Unsolicited Spam

Becky — Tue, 18 Aug 2009 23:05:00 GMT

I recently received an email from one of our customers asking about the very low moral content of spam emails being received, why they receive more and more spam overtime, what they can do to help reduce the amount of spam received and options regarding AgniTEK's new spam email filter. In response, I offer the following to help demystify some the spam mail system. So, how can spammers send me email that I don't want and what is being done to prevent it? Unfortunately the nature of the email system protects senders allowing them to send whatever they want to whoever they want. The internet community as a whole is fighting back against these individuals for a number of reasons. One reason which you have already seen is that honest customers receive unsolicited advertising much of which is well below the moral standard. Another reason is that the latest statistics show 75%-80% of all mail traffic on the internet is spam. It is expensive to maintain the cable and hardware that makes the internet possible, so ...

4 Best IT Practices for Business Success

Becky — Sat, 18 Jul 2009 23:03:00 GMT

reprinted with permission from the HP Small Business Center In today’s competitive market, small businesses need every advantage they can get. Many are looking for new ways to improve the bottom line, as well as protect their existing business. One area you might not have looked at is the experiences of larger businesses. With their greater resources, it’s easy for them to “test drive” new ideas and strategies – which you can then borrow and apply as needed. Take a look at these four best practices borrowed from successful enterprises and try to put them to work in your business today. Get plugged in to social media According to a new study by marketing agency OgilvyOne Asia Pacific, over 456 million users in Asia – almost a third of the world’s population – are using social media. Japan, for example, has the highest blog readership in the world. Never in the history of advertising and marketing has there been the ability to reach so many people so directly and personally at so little cost – which is g ...

Protecting Your Back at Work

Becky — Sat, 18 Jul 2009 23:00:00 GMT

Back pain is one of the most common medical problems in the United States. The cause is often poor posture and body mechanics in the workplace. A supervised program of back protection and exercise may be the key to alleviating and even preventing such problems. Correct posture and body mechanics play a vital role in preventing back pain because pressure on the discs and strain of the muscles, ligaments and back joints is aggravated by incorrect posture and body mechanics. At the same time, when your posture is good and you move your body correctly, you reduce the strain on your back. Sitting down on the job Sitting is often the greatest cause of back pain. When sitting either in a relaxed position, driving, or while at work, support your lower back. Use a rolled towel, small pillow, or a specially designed seat support, available at medical supply stores. Remove this low back support every half hour for five minutes to give your lower back a change of position. Your head should be positioned ...

What makes a Password Strong?

Becky — Sat, 18 Jul 2009 22:59:00 GMT

Passwords? Not another one!!! Everyone has too many passwords. And if you are like me, they are not just for your business; they are used for online banking, online prescriptions, accounting programs, and yes even Facebook. The fact that we have so many different passwords leads us to use weaker passwords which are easier to hack. I’d like to give you are few tips and tricks as to why weak passwords are bad and how to create and manage multiple “strong passwords”. Weak Passwords. Why are they a problem? Passwords that are easy to hack include names, words in the dictionary, your username, and of course ‘password’. When you use your password, you are certifying that it’s you requesting access and that whoever has that password is you. Just as a Passport allows you to travel internationally and certify that you are who you say you are, with digital systems, your password is all you have, so you have to make it strong. Strong Passwords. What are they and how do I keep them safe? ...

Free Lunch n' Learn Training Sessions

David — Sat, 20 Jun 2009 22:08:00 GMT

We had another banner year and this is our way of giving back. AgniTEK's newest way to help our clients! Each month a FREE Lunch 'n Learn trainings will be available LIVE via the web which allows you to learn about new and recently updated computer programs that will benefit your business!

7 Ways Technology Saves You Money

Becky — Thu, 18 Jun 2009 22:58:00 GMT

By Jeff Wuorio reprinted with permission from the Microsoft Small Business Center Every small business owner knows that new technology can be pricey. But technology can also pay in the form of significant savings-particularly over the long haul. Savings from technology isn't just a matter of plugging in a new gizmo and watching the cash roll in. You have to evaluate your priorities and choose the right technology that meets your operating and budgetary requirements. With that approach in mind, here are seven ways that technology can save your small business money: 1. Cut down on paper use. Not only is excessive printing expensive, it's a needless waste of a valuable natural resource. To cut down on printing costs, Andre Preoteasa, IT director at Castle Brands, a New York City importer of premium spirits, suggests investing in a duplex printer: "It can print on both sides of the page-you cut your paper use in half, thus half the cost. It's particularly valuable when printing draft documents." 2. Advert ...

What Does Your Desktop Say About You?

Becky — Thu, 18 Jun 2009 22:56:00 GMT

reprinted with permission from the HP Small Business Center If you are sitting at your desk now, take a look around and ask yourself: "What is this desk saying about me?" For example, what messages does a three-day-old apple core send to your co-workers, or the photo of your ex-girlfriend, or the novelty postcard from Uncle Bobs big summer holiday? Ask a psychologist and, unsurprisingly, theyll tell you that just like the clothes we choose to wear or the meal we take at lunch, our desk is often perceived as an extension of our personalities. Nothing ground-breaking there but certainly worth bearing in mind. Recent studies have revealed that desks can be useful to managers attempting to understand and motivate their staff. Vice versa, if you are interested in the way you are perceived at work and perhaps you are thinking of modifying that perception a desktop makeover is a great place to start. When considering the state of your desk and what signals it sends about you, keep in mind the fol ...

Are Backups Really that Important?

Becky — Mon, 18 May 2009 22:54:00 GMT

The Experts All Agree: "A Company that experiences a computer outage lasting more than 10 days will never fully recover financially. 50% will be out of business within five years." • An estimated 25% of businesses do not reopen following a major disaster • 70% of small firms that experience a major data loss go out of business within a year. Of companies experiencing catastrophic data loss: • 43% of companies never reopened • 51% of companies closed within two years • 80% of companies that do not recover from a disaster within one month are likely to go out of business. • 75% of companies without business continuity plans fail within three years of a disaster • Companies that aren't able to resume operations within ten days (of a disaster hit) are not likely to survive. • Of those businesses that experience a disaster and have no emergency plan, 43 percent never reopen; of those that do reopen, only 29 percent are still operating two years later. The statements above reflect the impo ...

When Times Are Tough, There's No Room for Risk

Becky — Mon, 19 Jan 2009 00:23:00 GMT

Every business deals with risk. But medium-sized businesses, with smaller IT staff and tighter operating budgets are often more exposed to risk than larger companies. This reality is never more evident than in a down economy: When the repercussions of a business disruption are as grave as they are, how do you insulate your business from risk? "For mid-sized businesses, the financial impact of business disruptions is tremendous," said Anil Miglani, senior vice president, AMI-Partners. "We estimate that through security breaches and data loss alone, medium-sized businesses worldwide lost approximately US$4.7 billion in 2008." According to strategy consulting firm AMI-Partners, in 2008 medium-sized businesses worldwide lost approximately US$4.7 billion due to security breaches and loss of data. However, taking the right precautions with your IT infrastructure can help you steer clear of danger. Here are four steps you can take to mitigate risks to your revenue, your reputation, and your investment – all the t ...