FAQs
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What is "virtual web hosting"?
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In order to have a website on the vast, linked network of computers known as the Internet, a web site must reside on a host computer (World Wide Web server). Virtual Web Hosting gives your web site a home on our web servers and establishes your presence on the internet. Our servers are always on and connected to the Internet 24/7 and monitored so your site is always active.
A Virtual Domain means having your own domain (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (yourname@yourname.com).
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Can I access my site with our without the 'www'?
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Unlike some of our competitors, with our services you can access your site with both (www.yourname.com) and without (yourname.com).
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What steps do I need to take to setup an account?
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Simply signup with us by filling out our online order form or call us at 979.260.TECH or toll free 877.760.TECH.
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Does it matter which Internet Server Provider I use (e.g. EarthLink, AT&T, IBM.net, etc...)?
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Any ISP is fine. As long as you have an Internet connection you will be able to access our servers to make updates to your site.
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My ISP already gives me some web space, why do I need your services?
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Your ISP will not give you your own domain, multiple custom email accounts, or any of the other features we offer. Also ISPs who offer web hosting have slow connections because of all of the dial-up users, we do not offer dial-up Internet access for this reason.
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What version of Perl do you use?
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5+
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Do you host foreign domains?
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Yes we host all types of domains foreign and domestic.
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So you host pornographic or hacker sites?
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No.
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Do you allow me to send mass unsolicited email?
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No. Note that sending out a newsletter that people sign up for is acceptable, but unsolicited spamming is not.
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How can I make payments on my account?
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Credit card, checks, and money order are all fine, however we need to receive payment before we setup your account. Accounts paid for by credit card orders are setup the same day.
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When you say annually, do you mean pay you all the money up front, or pay monthly for a year?
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You must pay the full year at once in order to receive the yearly discount.
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What does it cost to transfer a domain name?
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There is no fee for transferring your domain with Network Solutions or us.
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Do you charge additional fees for using the mySQL database?
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It's included for free.
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How long does it take to get my account setup?
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Virtually all accounts are setup the same business day. Once setup, an activation notice will be sent to you via email which includes your username, password, IP address and getting started information.
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Who is Network Solutions?
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The Network Solutions is an independent organization responsible for holding the registration and routing of Internet domain names. The self-proclaimed "dot-com people."
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Does you support Macintosh systems?
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Yes. You can use the Fetch program or our web-based file manager to transfer files from your MAC System to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.
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Are your severs connected 24 hours a day, 7 days a week? If not, when and why are they disconnected?
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Yes. They are always connected and always monitored so your site is always up and running.
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What web server do your servers run? (Apache, Netscape, or...?)
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Apache
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What are your server types: NT? UNIX? Both? Other?
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We use UNIX.
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Why do you use UNIX and not NT?
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UNIX is more reliable, articles that back this claim up:
UNIX vs. NT 4.0 Service Pack 3 (experienced user)
ZDNet : UNIX vs. NT 5.0 with detailed comparison
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What do Autoresponders do and are they included? How many?
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An autoresponder is similar to an alias, but it also will send an automatic reply back to the sender. You can have an unlimited number of Autoresponders for no additional cost.
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What programs can be used to access e-mail (pine, elm, Netscape mail, etc.)?
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All POP clients can be used - any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs. We have instructions on how to configure many e-mail programs. See our Online Support section.
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What is an email alias and is it unlimited?
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An e-mail alias means if you send mail to webmaster@yourname.com, that address is aliases to whomever needs to receive it. It can be one person or multiple people, however you need it structured. It is unlimited, get as many as you need for no extra charge!
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Do you have a database system? Cold Fusion? mSQL? Other?
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We use mySQL.
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Do you have FTP and FTP Anonymous access?
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Yes, we provide both FTP and FTP Anonymous access.
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Do you have a limit on the FTP transfer?
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No, There is no limit. You can update your pages an unlimited amount of times, at any time you wish. FTP updates do not count as bandwidth transfer.
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Do you use SSL technology?
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Yes, we use Apache-SSL (several times more secure than Netscape SSL).
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Can I run two cron tasks to update pages daily?
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Yes.
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Are your virtual servers able to work with old and text-mode browsers such as Lynx, or will users with those browsers not find our index.html when putting in only www.yourdomain.com (in other words, are they truly virtual)?
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They are truly virtual, you get your very own dedicated IP address on the web server. They will work with Lynx.
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How many client sites are put on each web server? Do you move sites to different servers if a given server has a high load? Is this monitored?
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We do move clients according to demand. We keep the peak CPU load for each server below 10% on all machines.
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I would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus?
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We support these. You can set your own mime types with your .htaccess file.
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Does each virtual server have its own log files? We already have our own custom web stats apps, so what we really need is the raw log files and not just summaries.
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Yes, You have your own raw log files.
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Do you provide a CGI-BIN personal directory for CGI/PERL Programs?
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Yes, a CGI-BIN is provided for custom programs.
CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. We give you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.
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Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?
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Bourne, Shell, Perl, and Java are all supported and available.
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How can I manage my e-mail users (add/remove/update). How can I setup mail redirection for my users?
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To add or delete POP boxes, use Email Manager in your control panel. You can login to your control panel from http://www.agnitek.com.
If you have problems accessing your control panel, check your firewall settings. Port :8080 must be open to access the Control Panel.
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Do you offer backward compatibility browser detection?
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