1.
Can I access my e-mail from another computer while on vacation or otherwise on the road?
Yes. You can access your e-mail at anytime from http://webmail.agnitek.com. This logs you directly in to your account real-time on the server. If your regular machine is online and has a email client (like Microsoft Outlook) checking, then it may be downloading your messages off the server and on to your computer. Once messages are downloaded and deleted from the server, they will not be accessible online through the AgniTEK hosted webmail.
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2.
How do I add/edit/delete an email account or perform other web hosting administrator duties?
To edit any of your website hosting settings, including email settings, login to the hosting control panel linked from the front page of our website or directly at: http://72.3.246.106:8080 To view a list of functions that you can perform online, please view the video tutorials at http://demos.agnitekblaze.com, specifically the Web Hosting Control Panel section.
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3.
I forgot my login/password to the web hosting control panel, how can I retrieve it?
To retrieve your password, simply click on the LOST PASSWORD? button. Enter your login and it will email you the password. There is no automated way to retrieve your login online. Please review any emails received from our system to obtain your login. If you cannot locate it, please use the web hosting support form linked from the support area of our website. One of our technicians will type in the login and have the password emailed to the email account on file.
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4.
How can I update my credit card and other billing information on my account?
The billing information must be updated in both the web hosting control panel and the domain registration control panel. For the hosting control panel, please review the video tutorial at http://demos.agnitekblaze.com. For your domain names, you can also prepay for credit on your account and set your domain names to automatically renew.
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5.
From my computer I can receive e-mail, but not send. What is the problem?
It is likely that your ISP does not allow relaying outgoing e-mail through any servers but their own. You will need to update the SMTP settings (outgoing mail server) in your e-mail application. The SMTP server is a configuration setting within all pop e-mail applications. When using a pop e-mail application such as Eudora, Microsoft Outlook, Entourage, Mail, Netscape, Thunderbird etc. The SMTP server setting must be configured correctly or outgoing mail will not be sent. Below are a few common ISP's outgoing mail servers. If your ISP is not listed below, please contact them directly for more information.
Verizon Internet Services - outgoing.verizon.net or smtpout.verizon.net
SBC Global smtp.sbcglobal.net
Cox Central smtp.central.cox.net (central users)
Suddenlink Communications smtp.suddenlink.net
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6.
How do I know how many hits my website received?
With websites hosted through AgniTEK, you can login to your web hosting control panel and view one of several statistics programs (Webalizer, Modlogan, and AWstats). If you have the Urchin Premium Statistics package, you can login at: http://cp.agnitek.com:9999 Please use our support form to request that Urchin be added to your account. Additional licensing fees may apply.
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7.
How can I administer my domain name(s) registered through AgniTEK?
You can access your domain administration accoount through our domain portal at: http://register.agnitek.com There are both username and password recovery features on the website. Don't forget to check out our Domain Registration FAQs & Tutorials also.
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